Scope of services

Jira Cloud Services > Scope of services

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Scope of administrative services

The below sections list in detail what admin services are included in each of our plans.

Admin services included in BASIC ADMIN:

Product Configuration
- Enable Jira Software features
- Set up Jira products

Manage users, groups, permissions, and roles in Jira Cloud
- Create, edit, and delete users
- Assign users to groups, project roles, and applications
- Create and update groups
- Deactivate or delete managed accounts
- Manage permissions
- Manage project roles

Configure and manage projects to track team progress
- Create and edit a project
- Configure projects
- Trash for Jira Cloud projects

Configure issues
- Configure issues
- Configure issue types

Configure schemes
- Configure Security and Permission schemes
- Configure Screen schemes
- Configure Workflow schemes
- Configure Notification schemes
- Configure Issue Type schemes

Admin services included in ADVANCE ADMIN:

All services of BASIC ADMIN.

Configure custom fields and screens
- Configure issue custom fields
- Configure custom field context
- Manage issue field configurations
- Manage issue screens
- Configure custom screens

Setup filters and dashboards
- Create JQL queries
- Setup filters
- Configure dashboards

Create and manage issue workflows and issue workflow schemes
- Add and delete an issue workflow
- Edit an issue workflow
- Manage issue workflows
- Work with issue workflows
- Import and export issue workflows
- Configure advanced issue workflows
- Configure issue workflow schemes
- Configure workflow

System administration
- Configure global settings
- Manage shared items
- Configure email in Jira applications

Admin services included in EXPERT ADMIN:

All services of ADVANCE ADMIN.

Automation Services
- Setup of correct templates
- Configure Triggers
- Configure Conditions
- Configure Actions

Workflow Automation (Adaptavist Scriptrunner required and Additional licenses may apply)
- Integration with Adaptavist Scriptrunner
- Automate Workflow transitions with custom scripts
- Update custom fields through custom scripts and Jira REST APIs
- Setup custom conditions, validation and script post functions

Scripting and Integration (Adaptavist Scriptrunner required and Additional licenses may apply)
- Utilise Built-in Scripts
- Bulk clone issues
- Bulk fix resolutions
- Copy custom field values to another field
- Setup Script Listeners
- Setup Workflow Scripts
- Setup Escalation Scripts
- Setup External Integration to backends to display information

Enhanced Search (Adaptavist Scriptrunner required and Additional licenses may apply)
- Setup enhanced search filters

Setup Source control integration
- Integrate source control into your project
- Automate build and release management
- Auto transition issue workflows on git actions

Integrate Jira Cloud with other products and apps
- Integrate with Confluence
- Integrate with development tools
- Integrate with self-hosted tools using OAuth
- Integrate apps
- Explore Atlassian Open DevOps
- Integrate your deployments with Jira

Other services
- Backup cloud site instances
- Import and export your data to and from Jira Cloud

How does it work?

We have automated the admin process by integrating directly into the Jira Cloud eco-system. Upon successful subscription you automatically gets created as a customer on our Customer Portal. If you purchased Basic or Advance Admin Services you will immediately be able to log a case that will be assigned to one of our admin experts.